delivering practical solutions

Nationally Recognised Training logo

Capital Safety introduces Online Learni

Australia Institute of Business and Technology RTO 41138 - 
AGS Consulting & Training, online BSB51918 - Diploma of Leadership and Management provides a foundation to lead and Manage organisations, departments, projects, teams & individuals

AGS AIBT logos 

Please contact us to arrange courses delivered by Alan Schwartz via Registered Training Organisation Australia Institute of Business and Technology 41138). 

  Brochure     Enrol & pay

Course fee: $2,500
See make a payment. Two or more delegates, $50 discount applies to each.

Qualification Description  

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Entry requirements

There are no entry requirements for this qualification. 

Course start & duration

The course is self-paced ie you can start & finish at any time. Completion times vary 2 weeks (RPL) to 12 months. The course can take anything from 25 - 500+ hours depending upon experience, knowledge, existing evidence, speed of working etc

Who should do this course?

This qualification reflects the role of individuals who are engaged to lead and manage the work of others or to add value to or enhance management practices including:

Human Resources Manager
Team Leader
Office Manager
Operations Manager
Subject matter expert
Team member
Small Business Manager
Department Manager
Project manager
Business analyst

Course Outcomes

The Diploma of Leadership and Management develops a sound theoretical knowledge base and managerial competencies  to  plan,  carry  out  and  evaluate  own work and/or the work of a team. On completion of this course you may consider higher qualifications such as BSB61015 - Advanced Diploma of Leadership and Management.


The Assessment Process

Participants select an organisation, scenario, case study and/or project to use (from past or current experience) for applying theory to practice (ie skills) via activities using templates provided by AGS (see below for examples of evidence generated in the course) undertaken throughout the course. Workplace templates/documents may also be used for evidence (or a combination of both).

Participants are required to complete an Assessment Record Book, answering questions to demonstrate knowledge and understanding. Being competency-based, there are no exams or tests.

Examples of evidence (via supplied templates)
Stakeholder Management Plan
Communication Plan
Roles & responsibilities Professional development plan Operational Plan
Negotiation plan
Performance indicators
Risk analysis
System plan
Status report Variation/change request Resource plan
Project plan
Reflective report



• textbook

• PowerPoint slides
• examples, exercises, self-assessments etc
• case studies, templates, checklists

• videos and webinars
• glossary
• clear evidence & assessment documents
• e-mail support
• Skype video support (by agreement)


AGS deliver the training and undertake assessments via Agreement with a Registered Training Organisation.
The Qualification is awarded by Australia Institute of Business and Technology 41138

BSB51918 - Diploma of Leadership and Management Qualification (12 Units)

BSBLDR511 Develop and use emotional intelligence
BSBMGT517 Manage operational plan
BSBLDR502 Lead and manage effective workplace relationships
BSBWOR502 Lead and manage team effectiveness
BSBLED501 Develop a workplace learning environment
BSBMGT502 Manage people performance
BSBPMG522 Undertake project work
BSBRSK501 Manage risk
BSBINN501 Establish systems that support innovation
BSBMGT516 Facilitate continuous improvement
BSBLDR513 Communicate with influence
BSBADM502 Manage meetings

See below for an overview of course content.

Course content

Foundations of management

1 Levels of management
2 Managerial functions and skills
3 Organisational structures
4 Challenges facing managers

Apply emotional intelligence

1. What is emotional intelligence?
2. Personal & social competence
3. Develop emotional intelligence

Build effective workplace relationships

1. Behaviour influences relationships
2. Manage workplace information
3. Engagement
4. Negotiation & conflict resoltion

Ensure team effectiveness

1 Types of teams
2 Plan to achieve team outcomes
3 Facilitate and empower work teams
4 Liaise with management
5 Enhance the organisation’s image

Develop workplace learning environment

1 Determine development needs
2 Types of learning and development
3 Purpose of learning plans
4 Support workplace learning
5 Monitor and evaluate learning

Assign duties and appraise performance

1 Clarify roles and responsibilities
2 Delegate for results
3 Facilitate outcomes
4 Performance appraisals
5 Constructive solutions to problems
6 Value of individual performance plans

Manage & implement operational plans

1 Operational plans reflect corporate plans
2 Develop an operational plan
3 Acquire human resources
4 Acquire physical resources
5 Monitor and control operational performance

Manage projects

1 The project management process
2 Developing a project plan
3 Administer and monitor the project
4 Finalise and review the project

Risk management

1 What is risk?
2 Risk management process
3 Benefits of risk management

Establish innovative systems

1. Research context for new system development
2. Generate system concepts and options
3. Develop a plan for the system
4. Trial the system

Manage continuous improvement

1 Understanding quality
2 Quality and continuous improvement
3 Tools for continuous improvement
4 Case application: Continuous improvement

Communicate with influence

1. Interpersonal communication
2. Communicate with persuasion
3. Communication process

Manage meetings

1. Prepare for meetings
2. Conduct meetings
3. Follow up meetings

Top of page
Go to online courses
For more information contact us


Connect with AGS 
  Facebook   LinkedIN

Australian Institute of Project Management RegPM Assessor
Australian Institute of Project Management Endorsed Courses
NSW Government Pre-qualified Consultant (Project Management & Procurement)
Australian Institute of Project Management Endorsed Course Auditor
Local Government Supplier Panel


AIPM Assessor logo

Copyright 2021 AGS Consulting & Training

  Email: | Phone (02) 9810 6413  
                      2 Longview Street | Balmain | Sydney | NSW 2041 | Australia  Admin Access

AGS Consulting & Training

   Phone (02) 9810 6413       


2 Longview Street | Balmain

 Sydney  NSW 2041 Australia