delivering practical solutions

Nationally Recognised Training logo

Capital Safety introduces Online Learni

Australia Institute of Business and Technology RTO 41138 - 
AGS Consulting & Training, online BSB50420- Diploma of Leadership and Management provides a foundation to lead and Manage organisations, departments, projects, teams & individuals

AGS AIBT logos 

Courses delivered by Alan Schwartz via Registered Training Organisation
Australia Institute of Business and Technology 41138).
Please contact us.

  Brochure     Enrol & pay

Course fee: $2,500
See make a payment. Two or more delegates, $50 discount applies to each.

Qualification Description  

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Entry requirements

There are no entry requirements for this qualification. 

Course start & duration

The course is self-paced ie you can start & finish at any time. Completion times vary 2 weeks (RPL) to 12 months. The course can take anything from 25 - 500+ hours depending upon experience, knowledge, existing evidence, speed of working etc

Who should do this course?

This qualification reflects the role of individuals who are engaged to lead and manage the work of others or to add value to or enhance management practices including:

Human Resources Manager
Team Leader
Office Manager
Operations Manager
Subject matter expert
Team member
Small Business Manager
Department Manager
Project manager
Business analyst

Course Outcomes

The Diploma of Leadership and Management develops a sound theoretical knowledge base and managerial competencies  to  plan,  carry  out  and  evaluate  own work and/or the work of a team. On completion of this course you may consider higher qualifications such as BSB61015 - Advanced Diploma of Leadership and Management.


The Assessment Process

Participants select an organisation, scenario, case study and/or project to use (from past or current experience) for applying theory to practice (ie skills) via activities using templates provided by AGS (see below for examples of evidence generated in the course) undertaken throughout the course. Workplace templates/documents may also be used for evidence (or a combination of both).

Participants are required to complete an Assessment Record Book, answering questions to demonstrate knowledge and understanding. Being competency-based, there are no exams or tests.

Examples of evidence (via supplied templates)
Stakeholder Management Plan
Communication Plan
Roles & responsibilities Professional development plan Operational Plan
Negotiation plan
Performance indicators
Risk analysis
System plan
Status report Variation/change request Resource plan
Project plan
Reflective report



• textbook

• PowerPoint slides
• examples, exercises, self-assessments etc
• case studies, templates, checklists

• videos and webinars
• glossary
• clear evidence & assessment documents
• e-mail support
• Skype video support (by agreement)


AGS deliver the training and undertake assessments via Agreement with a Registered Training Organisation.
The Qualification is awarded by Australia Institute of Business and Technology 41138

BSB50420 - Diploma of Leadership and Management Qualification (12 Units)

BSBCMM511 Communicate with influence
BSBLDR523 Lead and manage effective workplace relationships
BSBOPS502 Manage business operational plans
BSBPEF502 Develop and use emotional intelligence
BSBTWK502 Manage team effectiveness
BSBCRT511 Develop critical thinking in others
BSBLDR522 Manage people performance
BSBOPS504 Manage business risk
BSBSTR502 Facilitate continuous improvement
BSBTWK503 Manage meetings
BSBSTR501 Establish innovative work environments
BSBXCM501 Lead communication in the workplace

See below for an overview of course content.

Course content

Foundations of management

1 Levels of management
2 Managerial functions and skills
3 Organisational structures
4 Challenges facing managers

Apply emotional intelligence

1. What is emotional intelligence?
2. Personal & social competence
3. Develop emotional intelligence

Build effective workplace relationships

1. Behaviour influences relationships
2. Manage workplace information
3. Engagement
4. Negotiation & conflict resoltion

Ensure team effectiveness

1 Types of teams
2 Plan to achieve team outcomes
3 Facilitate and empower work teams
4 Liaise with management
5 Enhance the organisation’s image

Develop workplace learning environment

1 Determine development needs
2 Types of learning and development
3 Purpose of learning plans
4 Support workplace learning
5 Monitor and evaluate learning

Assign duties and appraise performance

1 Clarify roles and responsibilities
2 Delegate for results
3 Facilitate outcomes
4 Performance appraisals
5 Constructive solutions to problems
6 Value of individual performance plans

Manage & implement operational plans

1 Operational plans reflect corporate plans
2 Develop an operational plan
3 Acquire human resources
4 Acquire physical resources
5 Monitor and control operational performance

Develop critical thinking in others

1 Assess individual and team critical and creative thinking skills
2 Establish an environment that encourages the application of critical and creative thinking
3 Monitor and improve thinking practices

Risk management

1 What is risk?
2 Risk management process
3 Benefits of risk management

Establish innovative systems

1. Research context for new system development
2. Generate system concepts and options
3. Develop a plan for the system
4. Trial the system

Manage continuous improvement

1 Understanding quality
2 Quality and continuous improvement
3 Tools for continuous improvement
4 Case application: Continuous improvement

Communicate with influence

1. Interpersonal communication
2. Communicate with persuasion
3. Communication process

Manage meetings

1. Prepare for meetings
2. Conduct meetings
3. Follow up meetings

Top of page
Go to online courses
For more information contact us


Connect with AGS 
  Facebook   LinkedIN

Australian Institute of Project Management RegPM Assessor RegPM Assessor
Australian Institute of Project Management Endorsed Courses
NSW Government Pre-qualified Consultant (Project Management & Procurement)
Australian Institute of Project Management Endorsed Course Auditor
Local Government Supplier Panel


Copyright 2024 AGS Consulting & Training

AGS Consulting & Training endeavour to keep information on our website up-to-date
- you are advised to verify currency and/or email Alan on 

  Email: | Phone (02) 9810 6413  
                      2  Longview Street | Balmain | Sydney | NSW 2041 | Australia  Admin Access
ABN 81 080 229 867

AGS Consulting & Training

   Phone (02) 9810 6413       


2 Longview Street | Balmain

 Sydney  NSW 2041 Australia